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| Winter Group Booking and Cancellation Policies |
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21 days after confirmation an initial deposit of one night's lodging per unit is due. Without a signed agreement and this deposit, availability cannot be guaranteed. The Ice House Lodge does allow for a 15% reduction in the original number of rooms up to 45 days prior to arrival without penalty, as long as the group remains above 10 rooms paid. If the group numbers drop below 10 rooms, group rates no longer apply. 90 days prior to arrival a second deposit of 33% of the total balance is due. Cancellations after this date may result in the forfeiture of this deposit. 60 days prior to arrival a third deposit of 33% of the total balance is due. Cancellations after this date may result in the forfeiture of this deposit. 45 days prior to arrival the remaining balance is due, representing payment in full. This includes a sales tax of 11.4% (includes a 1% resort tax) and a gratuities/luggage fee of $6 per person. Rooms cancelled after receipt of this final payment may forfeit the entire payment to date. Tax is figured on the total net lodging rate. Travel Agent commissions will be prededucted from the rates. The Ice House Lodge reserves the right to be the sole determinant of the amount of any cancellation or damage refunds. Refunds will be based on the extent of the Ice House Lodge's loss, and the actual amount of the cancelled space resold. Should the above deposit schedule not be received by The Ice House Lodge, The Ice House Lodge reserves the right to automatically release such space for resale, given written notice of such release to the agent and charge any applicable cancellation fees. The Ice House Lodge will rebook on a space available basis only after required payment has been received. Cancellation notice must be made directly with The Ice House Lodge at the group sales department. Cancellations made by telephone must be followed by a written or faxed notice. The Ice House Lodge will provide bed configuration information for reserved rooms for the preparation of the rooming list, which is due 30 days prior to arrival. However, this in now way guarantees specific units. A limited number of rollaways and cribs are available at no extra cost. Rates are based on double occupancy. Additional person charges are $25 plus tax per adult per night, with a maximum additional occupancy of 2 people per unit. Maximum occupancy denotes the use of a sofa sleeper, which is NOT recommended for 2 adults. Comfort is NOT guaranteed. It is the booking agent's responsibility to convey this to the trip leader. Checkout time is 10:00 a.m. A limited number of late checkout rooms will be provided based on availability. During periods of high occupancy, late checkouts will not be available in order to allow housekeeping enough time to prepare rooms for same day check-ins. There is an additional night's fee for all checkouts after 1:00 p.m. Provisions for the bus driver's lodging, if necessary, must be made and paid in full 45 days prior to arrival. The Ice House Lodge will provide the group with the following complimentary lodging: One complimentary pillow for every 10 rooms (or bedrooms in condominiums) paid. NO SNOW POLICY: If the Telluride Ski Area is open, The Ice House Lodge will not be responsible for refunding any room revenue or deposits. If the Telluride Ski Area is not open at all, The Ice House Lodge will issue a full refund less one night's lodging plus tax per cancelled room. Cancellations due to lack of snow must be made within 48 hours of arrival. |
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Ice House Lodge & Condominiums
310 S. Fir, P.O. Box 2909, Telluride, CO 81435
Toll Free 800-544-3436 International (970) 728-6300 Fax (970) 728-6358
E-mail Ice House Lodge
Click here to visit our sister property Camel's Garden Resort Hotel